BY ACCESSING AND USING THIS INTERNET PORTAL, WHOSE DOMAIN NAME IS: www.centralhoteles.com OWNED BY OPERADORA ESGOS, SA DE CV RFC OES190117RNA, HEREINAFTER "centralhoteles.com", YOU (THE USER) ARE ACCEPTING THE TERMS AND CONDITIONS CONTAINED IN THIS AGREEMENT AND EXPRESSLY DECLARE YOUR ACCEPTANCE BY UTILIZING ELECTRONIC MEANS FOR SUCH PURPOSE, IN ACCORDANCE WITH THE PROVISIONS OF ARTICLE 1803 OF THE MEXICAN FEDERAL CIVIL CODE.
THE MERE USE OF THE WEBSITE GRANTS THE PUBLIC THE STATUS OF USER (HEREINAFTER REFERRED TO AS THE "USER" OR "USERS") AND IMPLIES THE FULL AND UNCONDITIONAL ACCEPTANCE OF EACH AND EVERY ONE OF THE GENERAL AND SPECIFIC CONDITIONS INCLUDED IN THESE TERMS AND CONDITIONS IN THE VERSION PUBLISHED BY OPERADORA ESGOS, SA DE CV RFC OES190117RNA, AT THE VERY MOMENT THE USER ACCESSES THE PAGE. ANY MODIFICATION TO THESE TERMS AND CONDITIONS WILL BE MADE WHEN OPERADORA ESGOS, SA DE CV RFC OES190117RNA, DEEMS IT APPROPRIATE, BEING THE EXCLUSIVE RESPONSIBILITY OF THE USER TO ENSURE THEY ARE AWARE OF SUCH MODIFICATIONS.
Agreement
ADHESION AGREEMENT FOR THE USE OF THE WEBSITE www.centralhoteles.com ENTERED INTO BY OPERADORA ESGOS, SA DE CV RFC OES190117RNA, HEREINAFTER REFERRED TO AS "THE COMPANY", AND ON THE OTHER HAND, THE USER, WITH BOTH PARTIES SUBJECTING THEMSELVES TO THE PROVISIONS OF THIS AGREEMENT.
License
1. By virtue of entering into this agreement, "THE COMPANY" grants and concedes to the User the non-exclusive, revocable, and non-transferable right to view and use www.centralhoteles.com in accordance with the terms and conditions stipulated in this Agreement. For the purposes of this agreement, the parties agree that user shall mean any person of any nature who enters www.centralhoteles.com and/or any of the subpages displaying its content and/or any person of any nature who signs up and/or uses any of the services offered through said website, including its automated messaging channels and Artificial Intelligence virtual assistants.
2. Users acknowledge that the content (including, but not limited to, texts, logos, trademarks, chatbot software, source codes, and AI implementations) is fully protected under fraction IV of the Federal Copyright Law. The user is reminded that all photographs, works of applied art, and catalogs thereof are fully protected under copyright laws.
3. The reprinting, republication, distribution, assignment, sublicensing, sale, electronic reproduction, or reproduction by any other means of any information, document, or graphic appearing on www.centralhoteles.com, in whole or in part, for any use other than personal, non-commercial use is expressly prohibited to the User, unless "THE COMPANY" has granted prior written authorization.
Rules for the Use of www.centralhoteles.com
The User and "THE COMPANY" agree that the use of www.centralhoteles.com shall be subject to the following rules:
1. Contained Information: The User acknowledges and accepts that the information published or contained on www.centralhoteles.com generated by "THE COMPANY" or by providers, users, and/or professionals will be clearly identified so that it is recognized as originating from "THE COMPANY", the providers, the users, and/or the professionals.
2. Disclaimer of Opinions: The information, advice, concepts, and opinions published on www.centralhoteles.com do not necessarily reflect the position of "THE COMPANY" nor its employees, officers, directors, shareholders, licensees, and concessionaires (hereinafter "the Affiliates"). For this reason, OPERADORA ESGOS, SA DE CV RFC OES190117RNA, is not responsible for any information, advice, opinions, and concepts issued on www.centralhoteles.com. Likewise, "THE COMPANY" is not responsible for third-party information contained on the website, including subpages, under the understanding that the use and follow-up thereof is at the user's own risk and responsibility. This includes any informational data or automated guidance provided via the Virtual Assistant or AI Chatbot on the portal.
3. Right to Block and Remove: "THE COMPANY" reserves the right to block access or remove, in whole or in part, any information, communication, or material that, in its sole judgment, may be: (i) abusive, defamatory, or obscene, (ii) fraudulent, artificial, or deceptive, (iii) in violation of copyrights, trademarks, confidentiality, industrial secrets, or any intellectual property rights of a third party, (iv) offensive, or (v) in any way contravenes the provisions of this agreement or applicable laws on the matter.
4. Absence of Prior Censorship: The User acknowledges that "THE COMPANY" does not control or pre-censor the content available on the Website, meaning tips, advice, recommendations, and opinions generated by professionals and/or Users. For this reason, "THE COMPANY" assumes no responsibility for content provided to the Website by independent providers unrelated to "THE COMPANY". Under no circumstances shall "THE COMPANY" be liable for any direct or indirect damage or prejudice caused by the user's reliance on information obtained through this Website.
5. Modification of Standards: "THE COMPANY" reserves the right to delete or modify the content of the Website that, in the sole judgment of "THE COMPANY", does not meet the standards of "THE COMPANY" or could be contrary to the current legal framework. However, "THE COMPANY" shall not be responsible for any failure or delay generated when removing such material.
Privacy Policy on Information Use and Database
The Privacy Policy of "THE COMPANY" is available on www.centralhoteles.com under the corresponding Privacy Notice tab. The User may inform themselves about the processing that "THE COMPANY" gives to their personal data in said Privacy Notice, as well as the procedures for exercising their ARCO rights.
"THE COMPANY" will announce changes made to its Privacy Notice on www.centralhoteles.com, and such changes will be published on the aforementioned Website in the section corresponding to the Privacy Notice, so that you may always be informed about the information "THE COMPANY" collects from the User, how it may use such information, and the processing that will be given to your personal data.
Changes and Cancellations Policy
The Changes and Cancellations Policy that "THE COMPANY" makes available to its clients can always be consulted on the official web portal. Final confirmations of rates and availability remain subject to the ultimate issuance of the confirmation code by our central reservation system.
Formats
Users acknowledge that by providing the personal information required in any of the services or automated channels provided on this website, they grant "THE COMPANY" the authorization set forth in Article 109 of the Federal Copyright Law. In all cases, users will be responsible for the veracity of the information provided to "THE COMPANY".
Copyright and Industrial Property
"THE COMPANY" and www.centralhoteles.com and its logos and all material appearing on the referred website are trademarks, domain names, and/or commercial names owned by their respective holders protected by international treaties and applicable laws regarding intellectual property and copyrights.
Copyrights over the content, organization, gathering, compilation, information, logos, photographs, images, programs, applications, or in general any information contained or published on www.centralhoteles.com are duly protected in favor of "THE COMPANY", its Affiliates, Providers, and/or their respective owners, in accordance with applicable intellectual property legislation.
The user is expressly prohibited from modifying, altering, or deleting, either in whole or in part, the notices, trademarks, commercial names, signs, advertisements, logos, or in general any indication referring to the ownership of information contained in www.centralhoteles.com.
In the event that the User transmits to "THE COMPANY" any information, programs, applications, software, or in general any material requiring licensing through www.centralhoteles.com, the User hereby grants "THE COMPANY" a perpetual, universal, free, non-exclusive, worldwide, and royalty-free license, including among the granted rights, the right to sub-license, sell, reproduce, distribute, transmit, create derivative works, publicly display, and execute them, including interactions and information provided in any space of www.centralhoteles.com, by virtue of other means or modes of transmission already known or developed in the future.
Therefore, the User expressly waives any right to attempt any action, lawsuit, or claim against "THE COMPANY", its Affiliates, or Providers for any current or eventual violation of any copyright or intellectual property right derived from the information, programs, applications, software, ideas, and other material that the User sends to www.centralhoteles.com.
It is our policy to act against intellectual property violations that may be generated or originate according to stipulated applicable legislation and other applicable intellectual property laws, including removing or blocking access to material subject to activities that infringe the intellectual property rights of third parties.
In the event that any User or third party considers that any of the Contents found or introduced on www.centralhoteles.com and/or any of its Services violate their intellectual property rights, they must send a notification to www.centralhoteles.com, to the physical or email address appearing below, indicating at least: (i) truthful personal data (name, address, telephone number, and email address of the claimant); (ii) the handwritten or electronic signature, depending on the medium used for communication, with the personal data of the holder of the intellectual property rights; (iii) the precise and complete indication of the protected Content(s) through the allegedly infringed intellectual property rights, as well as their location on www.centralhoteles.com; (iv) an express and clear statement that the introduction of the indicated Content(s) has been carried out without the consent of the holder of the allegedly infringed intellectual property rights; (v) an express, clear statement under the claimant's responsibility that the information provided in the notification is accurate and that the introduction of the Content(s) constitutes a violation of their intellectual property rights.
Email: : info@centralhoteles.com
Address: 16 DE SEPTIEMBRE No. 26, CENTRO HISTÓRICO DEL. CUAUHTEMOC, 06000. MÉXICO, CDMX.
Phone: +52 55 5130 3060
Advertising Material
The User acknowledges and accepts that "THE COMPANY" is an organization independent of third-party sponsors and advertisers whose information, images, advertisements, and other advertising or promotional material ("Advertising Material") might be published on www.centralhoteles.com.
The User acknowledges and accepts that the Advertising Material does not form part of the main content published on www.centralhoteles.com. Likewise, the User acknowledges and accepts hereby that the Advertising Material is protected by applicable laws regarding intellectual and industrial property.
Disclaimer of Warranties
THE USER AGREES THAT THE USE OF www.centralhoteles.com IS CONDUCTED AT THEIR OWN RISK, AND THAT THE SERVICES AND PRODUCTS PROVIDED AND OFFERED ON www.centralhoteles.com ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. OPERADORA ESGOS, SA DE CV RFC OES190117RNA, DOES NOT GUARANTEE THAT www.centralhoteles.com WILL ONE HUNDRED PERCENT SATISFY THE USER'S REQUIREMENTS, OR THAT THE SERVICES OF www.centralhoteles.com WILL REMAIN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
"THE COMPANY" DOES NOT GUARANTEE OR ENDORSE IN ANY WAY THE VERACITY, ACCURACY, LEGALITY, MORALITY, OR ANY OTHER CHARACTERISTIC OF THE CONTENT OF THE MATERIAL PUBLISHED ON www.centralhoteles.com. "THE COMPANY" DISEMPOWERS ITSELF FROM ANY LIABILITY AND CONDITIONS, BOTH EXPRESS AND IMPLIED, IN RELATION TO THE SERVICES AND INFORMATION CONTAINED OR AVAILABLE ON OR THROUGH www.centralhoteles.com, INCLUDING, WITHOUT LIMITATION:
* THE AVAILABILITY OF USE OF www.centralhoteles.com DUE TO technical problems attributable to communication and data transmission systems.
* NOTWITHSTANDING THE FOREGOING, OPERADORA ESGOS, SA DE CV RFC OES190117RNA OR ITS PROVIDERS MAY CONSTANTLY UPDATE THE CONTENT OF www.centralhoteles.com, SO THE USER IS ASKED TO TAKE INTO ACCOUNT THAT SOME INFORMATION PUBLISHED OR AUTOMATED AI ASSISTANCES MAY HAVE BECOME OBSOLETE OR CONTAIN TECHNICAL INACCURACIES.
Limitations of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS, OPERADORA ESGOS, SA DE CV RFC OES190117RNA SHALL NOT BE LIABLE, IN ANY CASE, FOR ANY DIRECT, SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES DERIVING FROM OR RELATED IN ANY WAY TO:
* THE USE OR EXECUTION OF www.centralhoteles.com, OR THE DELAY OR LACK OF AVAILABILITY OF USE OF www.centralhoteles.com.
* THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR ANY INFORMATION OR GRAPHICS CONTAINED OR PUBLISHED ON OR THROUGH www.centralhoteles.com.
* THE UPDATING OR LACK OF UPDATING OF INFORMATION.
* THAT THIRD-PARTY INFORMATION OR AUTOMATED RESPONDS FROM VIRTUAL ASSISTANT CHANNELS HAS BEEN ALTERED OR MODIFIED, IN WHOLE OR IN PART, AFTER BEING INCLUDED ON www.centralhoteles.com.
* ANY OTHER ASPECT OR CHARACTERISTIC OF THE INFORMATION CONTAINED OR PUBLISHED ON www.centralhoteles.com OR THROUGH LINKS EVENTUALLY INCLUDED THEREIN.
* THE PROVISION OR LACK OF PROVISION OF SERVICES, EVEN IN CASES WHERE OPERADORA ESGOS, SA DE CV RFC OES190117RNA HAS BEEN NOTIFIED OR ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES OCCURRING.
International Access
This site can be accessed from countries other than the United Mexican States. This site may contain products or references to products that are not available outside the United Mexican States. Any such references do not imply that these products will be available outside the United Mexican States. If the user accesses and uses this site outside the United Mexican States, they are responsible for complying with local laws and regulations.
Minors
To make use of the Portal and Services, minors must obtain prior permission from their parents, guardians, or legal representatives, who will be held responsible for all acts performed by minors under their care. Full responsibility in determining the content and Services accessed by minors corresponds to the adults under whose charge they are. The fact of browsing and/or using the Portal by minors implies that they have the aforementioned authorization, exonerating "THE COMPANY" from any responsibility.
Modifications to www.centralhoteles.com
"THE COMPANY" may at any time and when it deems convenient, without prior notice to the User, make corrections, additions, improvements, or modifications to the content, presentation, information, services, areas, databases, and other elements of www.centralhoteles.com without this giving rise or right to any claim or compensation, nor implying recognition of any liability in favor of the User.
Modifications to the Agreement
"THE COMPANY" reserves the right to modify the terms and conditions of this Agreement at any time, with such modifications being effective immediately:
* By publishing the modified Agreement on www.centralhoteles.com or
* By notifying the User about such modifications. The User agrees to review this Agreement periodically to stay aware of such modifications. Notwithstanding the foregoing, each time the User accesses www.centralhoteles.com, it will be considered absolute acceptance of the modifications to the Agreement.
Exclusion of Liability
Occasionally, "THE COMPANY" may add to the terms and conditions of this Agreement with additional provisions relating to specific areas or new services provided on or through www.centralhoteles.com ("Additional Terms"), which will be published in specific areas or new services of www.centralhoteles.com for reading and acceptance. The User acknowledges and accepts that the Additional Terms form an integral part of this Agreement for all applicable legal purposes.
In particular, www.centralhoteles.com does not guarantee that Users utilize the Portal, Services, and Content in accordance with these General Conditions and, where applicable, the applicable Specific Conditions, nor that they do so diligently and prudently. www.centralhoteles.com also has no obligation to verify and does not verify the identity of Users, nor the veracity, validity, completeness, and/or authenticity of data that Users provide about themselves to other Users.
www.centralhoteles.com ASSUMES NO LIABILITY WHATSOEVER FOR DAMAGES AND PREJUDICES OF ANY NATURE THAT MAY DERIVE FROM THE USE OF SERVICES AND CONTENT BY USERS OR THAT MAY DERIVE FROM THE LACK OF VERACITY, VALIDITY, COMPLETENESS, AND/OR AUTHENTICITY OF THE INFORMATION THAT USERS PROVIDE TO "THE COMPANY" AND/OR TO OTHER USERS ABOUT THEMSELVES, AND IN PARTICULAR, ALTHOUGH NOT EXCLUSIVELY, FOR DAMAGES AND PREJUDICES OF ANY NATURE THAT MAY DERIVE FROM THE IMPERSONATION OF A THIRD PARTY EFFECTED BY A USER IN ANY KIND OF COMMUNICATION MADE THROUGH THE PORTAL.
Assignment of Rights
"THE COMPANY" may, at any time and when it deems convenient, assign all or part of its rights and obligations derived from this Agreement. By virtue of said assignment, "THE COMPANY" shall be released from any obligation in favor of the User established in this agreement.
Indemnification
The User agrees to indemnify "THE COMPANY", its Affiliates, Providers, Vendors, and Advisors from any action, lawsuit, or claim (including attorneys' fees and court costs) derived from any breach by the User of this Agreement, including, without limitation, those derived from:
* Any aspect relating to the use of www.centralhoteles.com or its automated assistance chat channels.
* Information contained or available on or through said site.
* Injuries, defamation, or any other behavior violating this agreement by the user in their use of www.centralhoteles.com.
Termination
"THE COMPANY" reserves the right, at its sole discretion, and without prior notice or notification to the User, to:
* Definitively terminate this Agreement;
* Discontinue or definitively stop publishing www.centralhoteles.com without any liability for OPERADORA ESGOS, SA DE CV, its Affiliates, or Providers.
Subsistence
These terms and conditions, as well as the Additional Terms, constitute the entire agreement between the parties and supersede any other agreement or convention previously entered into. Any clause or provision of this Agreement as well as of the Additional Terms legally declared invalid shall be eliminated or modified, at the choice of "THE COMPANY", in order to correct its vice or defect. However, the remaining clauses or provisions shall maintain their force, obligatoriness, and validity.
Non-Waiver of Rights
Inactivity by "THE COMPANY", its Affiliates, or Providers in exercising any right or action derived from this Agreement shall at no time be interpreted as a waiver of such rights or actions.
Applicable Law and Jurisdiction
In the event that a controversy arises derived from this contract or related to it, the parties bind themselves to try to reach an amicable transaction of that controversy through mediation; this will take place in accordance with the Mediation Regulation of the National Chamber of Commerce of Mexico City, current at the time mediation begins. Failing that, the parties may resort to the Courts of Mexico City, Mexico, waiving any other jurisdiction that might correspond to them, with this Agreement remaining subject to interpretation in accordance with the laws of the Mexican Republic.
Date of last update: July 10, 2026